Sama disputes any suggestion it has failed to meet requirements. It says: “Sama has consistently met the operational, security and quality standards required across our client engagements, including with Meta.
“At no point were we notified of any failure to meet those standards, and we stand firmly behind the quality and integrity of our work.”
How human review works
Sama workers review transcripts of interactions with Meta’s AI to check if responses are accurate and safe. This is part of a human-in-the-loop process used to improve system performance.
Meta says that faces are blurred in material prepared for review. Staff reports indicate that filtering can fail in low light, such as in bedrooms or when the camera moves quickly.
Meta adds: “Unless users choose to share media they have captured with Meta or others, that media stays on the user’s device. When people share content with Meta AI, we sometimes use contractors to review this data for the purpose of improving people’s experience, as many other companies do.”
